Improvement suggestion to GLPI — Targets for solution/tasks templates
Posted On 2017-07-17
To whom not seen yet, GLPI, since its 9.1 version, has the function to create and use Solutions Templates and Tasks Templates for repetitive activities which, in general, present few description variations into a task/solution, making it fast to feed the tickets.
The problem with that function is that once the templates are created, they’re visible to all the technicians which have permission to feed tickets.
Thinking of that, I made an improvement suggestion for us to have the possibility to define targets, as on knowledge base items, to limit the templates access by groups, entities or users.
If you think it’s a good suggestion, upvote it on the userecho website for us to see this function in next versions.