Simplified Interface = Final user interface in GLPI. Without access to the technical interface of tickets and system.
Default Interface = Services team Interface. Technical modules and tickets access.
There’s a functionality inside GLPI to hide fields on ticket creation at the Simplified Interface. The only problem is that when we hide fields like Localization or Urgency at the Simplified Interface, for example, the same fields are hidden even at Default Interface, preventing the technical team to use these fields.
I created an improvement suggestion at userecho portal to simplify even more the final user interface without hiding the fields for the technical team e to permit the creation of more complete e more informative reports.
If you liked the idea, vote for it at the portal!!
To whom not seen yet, GLPI, since its 9.1 version, has the function to create and use Solutions Templates and Tasks Templates for repetitive activities which, in general, present few description variations into a task/solution, making it fast to feed the tickets.
The problem with that function is that once the templates are created, they’re visible to all the technicians which have permission to feed tickets.
Thinking of that, I made an improvement suggestion for us to have the possibility to define targets, as on knowledge base items, to limit the templates access by groups, entities or users.
If you think it’s a good suggestion, upvote it on the userechowebsite for us to see this function in next versions.